AEM Mobile - AEMM

Thursday, 9 March 2017

Create 'push notifications' in AEM Mobile

Why Push Notifications?

Push notifications are used to re-engage passive users to the app again or conveying information about new content or products which are available in app. These push notifications can be created using the On-Demand Portal or through APIs. A separate Marketing Cloud license also provides different way of delivering push notifications through DPS.

We have different delivery options like, 'notifications which can send the message only to phone users', or by 'scheduling a delivery time'.

Types of push notifications:

Background notifications: Which download a specific item or collection.
Text notifications: Which sends a text message to users to notify something.

Need to create push notifications for Android and iOS independently. Below methods are used for the same.

Apple Push Notification Service (APNS) for iOS apps.(Support both text notifications and background notifications)
Google Cloud Messaging (GCM) for Android apps. (Support only text notifications)

Here we will show how to send push notification through android devices.

There are four steps involved in sending push notification in Android.

Configure your app for Google Cloud Messaging using the Google Developer Console.
Configure notifications section of the On-Demand Portal.
Build the Android app with push notifications enabled.
Send the text notification.

Step 1:
Configure Google Cloud Messaging.
1) Go to https://developers.google.com/mobile/add?platform=android

Click on image to see it big

2) Enter values for option as below 'Create a new app or choose an existing app.'
App Name: A name for your app service
Android Package Name: package name that you use for Bundle ID in On-Demand services (Project settings>Access>Entitlement & Authentication>Bundle ID)

3) Click 'Choose and Configure Services'

4) Select Cloud Messaging, and then 'Enable Google Cloud Messaging.'

5) Create the config file by selecting 'Generate configuration files.'

6) Keep back up of 'Server API Key' and 'Sender ID' values

7) Download the configuration file by clicking on 'Download google-services.json'

Step 2:
Configure Notification Section

1) Go to 'Notifications.'
2) Select the project which you want to update, and click Push Credentials. Then click the Android tab.
3) Select the Android app you created, and then click Add Credentials.

Specify the Server API Key and Project Number (Which you backed up in previous section step 6).

Step 3:
Building an Android app and sign it.

1) Login to On-Demand Portal and re-check 'Bundle ID' which is configured for 'Step 1, Android package name is matching project's bundle id.
2) Go to on demand Apps> App Details Tab, 'Android Push Notifications', then select 'Enable push notifications '

3) Click Upload, select the JSON file downloaded from the Google Developer Console.
4) Build , Sign, install the app on your android device.

Step 4:
Send the text notifications :

1) Click Notifications, and then click Android > Click Create > Text Notification>Details : mention below details
Destination App ID: The app which you need to send notification for
Text Notification Message: Enter the text notification message which needs to be send to users.

2) Click Delivery Options, and specify the following options:
Notification Audience: At present the options are All users, phone, tablet, users who are not app-online for a month.
Delivery Time: Immediate/ scheduled based on time zone,date time.

3) Click Create to send or schedule the message notification.

The Text notifications appear on any Android device in which the app is installed(user must have opted in to receive push notifications).

Notes:

As of now push notification does not allow linking to a specific collection. Cancel option is available for scheduled push notification, if a scheduled text notification has not yet been sent.
If we need to send message to users within the app, we can use In-App Messaging(Which is part of Mobile Marketing SDK). In-App Messaging is a premium product.

Read More:

Various options in AEM integrated with AEM Mobile On-Demand Portal

Add/MAP user to AEM Mobile project

Create Article/Banner from AEM and publish it to AEM Mobile

Integrate AEM with AEM Mobile

Create an APP in AEM And Mapping with AEM Mobile On-Demand

AEM Mobile Interview questions for developers

Adjusting Home Navigation Menu from AEM Mobile On-Demand portal

AEM Mobile related default reports in Adobe Analytics

Overview:
AEM Mobile analytics data can be configured to Adobe Analytics(SiteCatalyst/ Omniture) & Analytics Essentials(Mobile Marketing).

SiteCatalyst provides report generation for all levels of Mobile content. Analytics Essentials provides some additional options like in App message,Acquisition tracking, Location and target etc. Analytics Essentials are part of Adobe Marketing Cloud.

AEM Mobile apps are per-configured to report analytics information to Adobe data centers. all app related information like life cycle of the application are saved by default.

Click on image to see it big

Each project in AEM Mobile on demand portal will have a report suite, which is automatically created. Generally mobile app stores information like Path, Dashboards, Favorites, App and Mobile metrics and app-specific items (For e.g. Articles, Collections, Banners).

How to customize AEM Mobile Menu?
As of now the menu is not customizable. In case if customization is required, you need to contact your Adobe Analytics Administrator.

Default reports available in Reports & Analytics tool

Article Reports : All article reports like Article Impressions, Article Clicks, Article Views, Article Scroll, and Social Share.

Collection Reports: All information like Collection and Article Impressions, Collection Open, and Article Click.

Social Share Report: Number of social shares.

Social Share Channel Breakdown Report: Device specific social share referral.

Banner Metrics: Banner impressions, clicks.

Overlay Reports: Hyper link clicks are tracked.

Video Engagement Report: Reports like count, percentage of completion, duration , average time on video etc.

Visitor Profile Reports: Visitor reports like unique visitors, overall visitors etc.

Key Metrics Report: App level reports like installation, launches details etc.

Can we get analytics report for Web Viewer?
Yes . But Web Viewer only supports clicks reports not mobile related swipes or taps.

Read More:

Adobe Analytics integration for AEM Mobile

Adobe marketing cloud provides direct ways of accessing AEM Mobile data to Adobe analytics. There are set of basic configuration available in AEM Mobile on demand portal. Set of parameters defined as part of article or collection or app related are directly available in Analytics once configured. For e.g. article title number of views, collection title views etc.

You need to have license for AEM Mobile portal and Analytics essentials to configure AEM Mobile with Adobe Analytics.

How to cnfigure Analytics in AEM Mobile On Demand portal?
You need to be an Admin of AEM Mobile portal for this configuration. Also trial accounts will not have this option enabled by default.

In On Demand portal click on master settings, General Tab.

If you have an existing Analytics account, enter your Analytics company name, username, and password. Click on Verify And Save.

If there is no Analytics account, click Request Account. You will receive an email message with instructions for setting up your Analytics Essentials for Apps account.

Usually it takes a day or mre to get the analytics report configured for the account.

Once the analytics account is done, mention the Report Suite name for the project you create in Analytics tab[Project Settings>Analytics tab].

Configuring Analytics Essentials for AEM Mobile Apps
Login to Mobile Marketing and sign in..
Select Manage Apps > All Apps> Add Report Suite drop down add report Suite ID that you provided when setting up your project in previous step.

Once all configuration are done, rebuild the app. Rebuilding the app is required in order to pick up any configuration changes made in the Mobile Marketing Dashboard.

How to view the Analytics reports?

1 From On-Demand Portal
Click 'Analytics' in the left menu rail and then click the appropriate link to sign in and view analytics data.

2 Adobe Analytics account: Login to https://my.omniture.com/login/ and view the reports.

3 Analytics Essentials: Login to https://mobilemarketing.adobe.com/ and find the analytics reports. This option provides more features like Acquisition Tracking, Push Messages, or In-App Messages

FAQ on AEM Mobile Integration with Analytics:

1. Can we try analytics in AEM Mobile trial accounts?
No. You need to purchase license for Analytics configuration.

2. Analytics data can be collected in offline?
Yes. Analytics data is collected no matter users are online or offline.

3. Does analytics work on Preflight?
No. Analytics data is not collected for preflight apps.

4.User has opted out using settings in App. Is there any default option to enable him Opt-in?
No.we need to enable an opt-in option when you build your app.

Create Sign In in AEM Mobile

Usual mobile apps provides a login screen on launching the application. But AEM Mobile provides this as an app menu. Which means, we need to tap on App Menu> Signin to launch the signin screen. The default collection is displayed on launching the app.

People ask in AEM Mobile, is there any way to provide such option a login screen/window that automatically opens after the splash screen upon app launch. AEM Mobile directly does not provide such option. They have radmap to provide such option in future.

How can we achieve it manually?
Dynamic Banner is one of the option to do this. We need to provide an HTML Dynamic banner in home screen and on tapping this, the launchSignInUI API can be called from backend. Please note, this API works with both Custom Authentication and authentication via a Direct Entitlement Server. And always there will be a Sign In option avaliable in the app menu.

If the Direct Entitlement APIs authentication is enabled, then the native sign in dialog will display. Custom Authentications like SAML, OAuth2 or Generic Identity Provider, displays a web view with sign in UX.

How do you create banners? Read this blog :

Another less preferred option is normal HTML Article,
Create an HTML article with SignIn information and set it as the first item in Top Level Collection. The top level means it will always be the first item that gets displayed to users. ANother option could be creating a link/ button on home article clicking on this launches Sign In. But this also requires an API Call and will work with both Custom Authentication and authentication via a Direct Entitlement Server.

Note: Since we are setting this as top level one, place a logic to display this only when the Sin in is not done. Else it can have bad impact on user experience.

Read more on Authentication and Login APIs
https://helpx.adobe.com/digital-publishing-solution/help/identity-providers.html
https://helpx.adobe.com/digital-publishing-solution/help/app-runtime-api.html

Adobe Analytics integration with Adobe Campaign

Adobe Analytics integration with Adobe Campaign

Adobe campaign: Adobe Campaign lets you design and orchestrate targeted and personalized campaigns on multiple channels, such as e-mail, direct mail, SMS, Wap Push, search, social etc.

Adobe Analytics: Analytics service provide various levels of views like visitor geo-location, most frequent visit days, and how long they’re staying as well as several metrics based on e-commerce data, CRM attributes, engagement, etc

Adobe Analytics data can be used to create effective Adobe campaign across channels. Adobe Analytics & Campaign Combined Together can delver following capabilities.

Performance measurement in real time
360-degree qualification and targeting
Highly personalized re-marketing

Campaign to Mobile App

The Mobile App Channel lets you use the Adobe Campaign platform to send personalized notifications to iOS and Android terminals via apps. Basically there are two delivery channels available:

An iOS channel
An Android channel

There are ways to opt-out it. The NMAC opt-out management (mobileAppOptOutMgt) workflow updates notification un-subscriptions on mobile devices.

Adobe Campaign is compatible with both binary and HTTP/2 APNS.

To use the functionalities of the Adobe Campaign Mobile App Channel, you need to change/adapt your mobile application to integrate it into the Adobe Campaign platform using Two SDKs (one for android , other for iOS)

Steps involved in campaign set up are.

Configure connectors
Collecting information (collect the technical specifications which define the set of parameters that enable Adobe Campaign and the mobile application to communicate, like integration key, variables, urls etc)

Creating the service
Adobe Campaign administrator needs to create and configure a service linked to the mobile application

Push Notification services.

APNS (Apple Push Notification Service) for Apple
GCM (Google Cloud Messaging) for Android.

Adobe Campaign uses two types of APIs:

• Generic data access APIs for querying the data model data
• Business specific APIs that let you act on each object: deliveries, workflows, subscriptions, etc.

Collecting data by Campaign
Action, Event activities support below data collection methods

1) The Data loading: The Data loading (RDBMS) activity lets you access this external database directly and to collect only the data required for targeting.

2) The Loading: The Loading (SOAP) activity is used in addition to the data loading (RDBMS) activity when it is not possible to collect data directly via the FDA in an external database.

3) Data loading (file): The Load (File) activity lets you directly access a source of external data and use it in Adobe Campaign. A scheduler can be run to retrieve the file.

Read More

Thursday, 23 February 2017

Article operations in AEM Mobile

Article operations in AEM Mobile

How do we modify the existing article?

Unzip the .article as below using any zip extractor.
[Click on image to see it big]

Now we will have a folder with structure as below. To modify

Go to respective folder / file and update as required. Once done, drag and drop this article to 'AEM Mobile Packager', so you will have a new .article file.

Note: Front end development knowledge is required to modify the articles.

Upload error, how to find out reason.

Some times while uploading an edited article, we find 'Upload Failed' error as below.

To find reason click on the red 'Upload Failed' error. You can see a pop up with error details.

How to fix the error?

The reason is manifest file does not match MD5 calculated internally. To fix this remove the manifest file and drag and drop it to 'AEM Mobile Packager' again and try re uploading.

Read More

Adjusting Home Navigation Menu from AEM Mobile On-Demand portal

Adjusting Home Navigation Menu from AEM Mobile On-Demand portal

There are cases where we need to adjust home menu options of AEM Mobile application. See below a sample menu. It has landing collections and products menus which are configurable and adjustable.

The sign in menu appears automatically once the entitlement service for sign in is configured.

Settings contains licensing information, track usage data option, version of app, build details etc.

How do we adjust home navigation menu in AEM Mobile?

Go to Content & layout > Content map click on the item to be moved from right pane.

Now just drag and drop the item on target areas which are allowed and highlighted in blue during drag.

Once preflight option is done, you will have the new menu in preflight app and on publish, this gets activated to production app

Read More